NURSE PERFORMANCE TO PATIENTS OF BPJS AND NON BPJS WITH PATIENT SATISFACTION

Rahmawati, Rita and Mumayiroh, Mumayiroh (2015) NURSE PERFORMANCE TO PATIENTS OF BPJS AND NON BPJS WITH PATIENT SATISFACTION. In: The Proceeding of 6th International Nursing Conference: Emphasize the Art of Nursing on Research, Education into Clinical and Community Practice, November 16-17, 2015, Surabaya.

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Official URL: http://ners.unair.ac.id/

Abstract

Introduction: The complexity of the health problems faced by the people demand the adoption of the National Social Security System in the health sector through the Social Security Agency (BPJS). Stricter regulation of BPJS is feared to impact on behavior change as well as performance degradation overall health workers. Therefore this research was done to explain the correlation between nurse performance for BPJS and Non BPJS patients with Patient satisfaction. Method: This study was cross sectional approach. Data was analyzed using Spearman Rank Correlation and Mann Whitney U-Test, includes 11 samples of nurses with total sampling as Independent variable and 58 samples of BPJS patients and 20 non BPJS patients with Pusposive sampling techniques as Dependent variable. Data were collected through questionnaires and observation. Results: The results of correlation between the performance of nurses with BPJS and Non BPJS patient satisfaction obtains significance level of p = 0.003 and p = 0.004 r = 0,791 and 0,800 respectively, so that H1 was accepted, meaning there was a strong correlations. While using Mann Whitney U-Test obtains significance level of p = 0.168 so that H1 was rejected, meaning there was no significant differences between the level of BPJS and Non BPJS patient satisfaction. Discussion: The nurses in Room Internal Disease II (Women’s) of Semen Gresik Hospital is expected to retain its good performance in treating BPJS and non BPJS patients. Keywords: BPJS, Non BPJS, Satisfaction, Nurses Performance

Item Type: Conference or Workshop Item (Poster)
Subjects: R Medicine > RT Nursing
Divisions: Faculty of Medicine, Health and Life Sciences > School of Medicine
Depositing User: Dimas Dwi Arbi
Date Deposited: 05 Jan 2017 02:51
Last Modified: 05 Jan 2017 02:51
URI: http://eprints.ners.unair.ac.id/id/eprint/452

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