THE CORRELATION OF THERAPEUTIC COMMUNICATION AND PATIENT SATISFACTION AT KERTABUMI ROOM,DR. WAHIDIN SUDIRO HUSODO HOSPITAL, MOJOKERTO

Nastiti, Ayu Dewi and Astarini, Made Indra Ayu (2016) THE CORRELATION OF THERAPEUTIC COMMUNICATION AND PATIENT SATISFACTION AT KERTABUMI ROOM,DR. WAHIDIN SUDIRO HUSODO HOSPITAL, MOJOKERTO. In: The Proceeding of 7th International Nursing Conference: Global Nursing Challenges in The Free Trade Era, 8-9 April 2016, Surabaya.

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Official URL: http://ners.unair.ac.id

Abstract

Introduction: Therapeutic communication is a means for nurses in building mutual trust and to increases client satisfaction, so it can provide good image for health professionals, especially nursing profession. The purpose of this study was to determine the connection of Therapeutic communication and patient satisfaction at Kertabumi in Dr. Wahidin Sudiro Husodo Mojokerto Hospital. Method: The design that was used to research in this study was an analityc correlation with of cross sectional study type. The sample used was purposive sampling. Result: The result showed good therapeutic communication nurse was 27 respondent (79,4%),while for patient satisfaction, 34 respondent (100%) were satisfied. From the analysis using Sperman Rho, probability value 0,000 (p < 0,05), this means there was a connection between therapeutic communication with patient satisfaction. It also found a correlation coefficient of 0,576, the connection between therapeutic communications with patient satisfaction in the strong category. Discussion: Conclusion Based on the result of this study at Kertabumi in Dr. Wahidin Sudiro Husodo Mojokerto Hospital�fs are expected to maintain and improve of therapeutic communication for nurses to build optimal nursing. Keywords: therapeutic communication, patient satisfaction, nurses

Item Type: Conference or Workshop Item (Poster)
Subjects: R Medicine > RT Nursing
Divisions: Faculty of Medicine, Health and Life Sciences > School of Medicine
Depositing User: Dimas Dwi Arbi
Date Deposited: 09 Nov 2016 10:24
Last Modified: 09 Nov 2016 10:24
URI: http://eprints.ners.unair.ac.id/id/eprint/356

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